Terms and Conditions

First: Acceptance of Terms

By using the Illuvise website or completing a purchase, the customer acknowledges that she has read, understood, and agreed to all of the following:

Return and Exchange Policy.
Refund Policy.
Shipping and Delivery Policy.
Privacy Policy.
Any future updates published on the website.

Continued use of the website means full acceptance of all policies, without the need for any additional action.

Second: Customer Information

The customer is required to provide accurate and complete information when:

Creating an account.
Completing an order.
Communicating with the shipping company.

The customer bears full responsibility for any incorrect information that leads to:

Shipment delay.
Shipment loss.
The shipment being returned to the store.
Additional fees from the shipping company.

Any error in the provided information is the sole responsibility of the customer.

Third: Product Availability

Available quantities may vary depending on stock.

If the product becomes unavailable after the order is completed, the store has the right to cancel the order and refund the amount.

Product images displayed on the website may differ slightly from reality due to lighting or screen settings, and this is not considered an error or a reason for return.

Fourth: Prices and Payment

All prices include VAT.

The store has the right to change prices at any time, without prior notice.

Payment is made through the available methods on the website, including Mada, Visa, Mastercard, Apple Pay, Tabby, and Tamara.

Cash on delivery, if available, is subject to an additional fee of SAR 25.

Fifth: Order Cancellation

The order can only be canceled if it is still in the processing stage.

If the order has been shipped, it cannot be canceled and will be treated as a completed order.

The store has the right to cancel any order if there is suspected misuse or incorrect information.

Sixth: Acceptable Use Policy

The website may not be used for any unlawful purpose, including:

Attempting to hack the website.
Misusing return policies.
Providing misleading information.
Submitting false reports.
Using fake photos to return products.

The store has the right to take appropriate action, including blocking the account without prior notice.

Seventh: Intellectual Property

All of the following:

Images.
Designs.
Content.
Texts.
The Illuvise trademark.

Are the exclusive property of the store, and may not be used, copied, or republished without official permission.

Eighth: Limitation of Liability

The store is not responsible for any direct or indirect losses resulting from delays, shipment loss, product misuse, or color differences, and the store’s responsibility is limited only to preparing the order and handing it over to the shipping company.

The store is not responsible for:

Delays caused by the shipping company.
Loss of the shipment after it has been delivered to the customer.
Product misuse.
Minor color differences caused by lighting or screen settings.

The store’s responsibility ends once the order is handed over to the shipping company.

Ninth: Amendments to the Terms

The store has the right to amend the terms and conditions at any time, and they become effective immediately once published on the website.

Continued use of the website means automatic acceptance of the amendments.