Privacy Policy

First: Collection of Information

Illuvise collects certain information when using the website or completing an order, including:

Name.
Mobile number.
Email address.
Shipping address.
Payment details, which are not stored by the store.
Device and browser information.
Order history.

This information is collected to improve the service and provide a safe and smooth shopping experience.

Second: Use of Information

Customer information is used only for the following purposes:

Processing orders and payments.
Shipping products and updating order status.
Contacting the customer when needed.
Improving the website experience.
Sending offers, if consent has been given.

The information is not used for any purpose other than those mentioned above.

Third: Protection of Information

Illuvise takes technical and organizational measures to protect customer data from:

Unauthorized access.
Illegal use.
Unauthorized modification or deletion.

Data is handled with complete confidentiality and is only shared when necessary.

Fourth: Sharing of Information

Some information may be shared with trusted third parties only when needed, such as:

Shipping companies.
Payment gateways.
Technical service providers.

Customer data is not sold or shared with any third party for marketing purposes.

Fifth: Cookies

The website uses cookies to improve the browsing experience, including:

Saving customer preferences.
Improving website speed.
Analyzing performance.

The customer may disable cookies through browser settings, but this may affect some website functions.

Sixth: Customer Rights

The customer has the right to:

Request access to the data stored about her.
Request modification of her data.
Request deletion of her account.
Unsubscribe from marketing messages.

Requests are processed within a reasonable period.

Seventh: Data Retention

The store retains customer data as long as the account is active, or as long as it is necessary to complete services or comply with legal requirements.

Eighth: Amendments to the Privacy Policy

The store has the right to amend the Privacy Policy at any time, and it becomes effective immediately once published on the website.

Continued use of the website means acceptance of the amendments.

Ninth: Contact

For any inquiry or support request, you can contact us through:

Email: [email protected]
Customer service number: 0555998464
Official social media accounts: illuvise.est